General FAQs

Who can I contact in the event I have a question and what type of help can I expect to receive?

When any questions arise you can contact us by email customerservice@clementefr.com or toll free
1-800-448-9330 8:30 to 4:30 EST We can answer any fundraising question you have—we are the experts.

Do you offer prize/incentive programs for our sellers?

Yes we do. You will find our programs superior to most company’s programs. We believe the better the incentive the more successful your sale will be. All a seller has to do is reach a category and the incentive is theirs.

Do I pay for sales catalogs and literature?

There is never a charge for our sales material.

Do you require money up front?

Payment is always due before any actual merchandise is shipped. Again, sales literature is always free.

How can I make payment?

We accept checks and money orders. We accept major credit cards.

Clemente Fund Raising
301 Lafayette Street
Utica, NY 13502

How long does shipping take?

After your payment is received, depending on your location in most instances 1 to 5 days.

Do you have a product guarantee?

Yes and it is simple. If for whatever reason your customer does not like their purchase we will replace or refund their money. No questions asked. Period.

Should we sell door to door?

We do not advise selling door to door unless accompanied by an adult. A seller should be instructed to sell to parents, relatives and friends. Don’t forget those hard to reach and out of town friends and relatives can be reached through our mobile friendly online sales site. All sales will be credited to the seller along with credit going towards prizes.

Can catalog and sell through sales be done at the same time?

We do not advise that type of sale. They should be conducted separately at two different time periods.

Brochure Fundraiser FAQs

What is a catalog sale?

This fundraising method in which a seller carries a catalog takes orders and collects the money at that time. The item is delivered at a later date.

Is my group too small?

No group is too small. Small dedicated groups always do well.

How long does it take to get started?

We will ship your product as soon as you decide what you want to sell. Any order we receive before 1:00 EST Monday – Friday for catalogs will be shipped the same day

How many sales catalogs should I order?

That’s easy, one per active group member. You will receive a complete seller’s sales packet for each active seller.

How long should my sale last?

Keep it short keep it profitable. Too long and your seller’s will lose interest. The most profitable sales are 10 days – two weeks long. Make sure the sellers are fully aware of finish date.

Do you provide a site for online sales?

Yes we do. We have a state of the art, easy to use site. It’s also mobile friendly.

When should we collect our money?

We recommend the collection of all money at the time the orders are taken.

Will you print custom "parent letters" that describe all the needed sale information?

Yes. We provide a letter in each sales packet. This letter describes all the information the parent needs to conduct the sale. This will also include why the group is raising the money.

What is in the seller’s sales packet?

We will send one packet for each active seller. This packet will include, the sales catalog a, parent letter to describe all aspects of the sale, a prize/incentive brochure, and an order form.

Once my sale is complete how do I get my orders to you?

For orders less than 50 seller’s you may email them to us at customerservice@clementefr.com or Fax us at 315 732 2251. Over 50 orders please use UPS, Fed EX or US Postal Service. Send to: Clemente 301 Lafayette Street Utica, NY 13502

When selling a shopper catalog such as Holiday Collection do I have to sort the product when it arrives?

Absolutely not. Clemente will individually pack your orders by seller. In addition to packing your orders by seller we will go one step further and divide the seller’s into classrooms or grades or any grouping you wish. All this will make your product distribution easier.

Once I send my catalog orders to you. How long will it take to receive my packed order?

Once we receive your order and payment it will take approximately 5 days for us to pack your orders by seller and prepare your shipment.

When do I send payment?

Payment is due prior to delivery of your product. Once we data enter your order we will send an invoice for the amount due. Make your payment and we will process your order and ship within 1 -5 days

How long does shipping take?

Once processed and shipped depending on location transit time is 1 to 5 days.

Carry & Sell Fundraiser FAQs

What is Carry & Sell Fundraising?

This is a method in which the seller carries the product with them. They sell, deliver and collect the money all at one time.

How long does it take to get started?

We will ship your product as soon as you decide what you want to sell. Any order we receive before 1:00 EST Monday – Friday candy orders will be shipped the same day.

How much candy should I order?

Do not over order. As a rule each person that will volunteer to sell will sell on average one carry case of candy. Some may sell more others less.

How long should my sale last?

Keep it short keep it profitable. Too long and your seller’s will lose interest. The most profitable sales are 7-10 days long. Make sure the sellers are fully aware of the finish date. Halfway through the sale ask if anyone needs additional candy. If they do, check with other group members that still have candy to sell. See if that candy can be transferred to those who need additional candy.

Do you provide a site for Carry & Sell programs?

We do not have a site for Carry & Sell programs.

When should we collect our money?

Collect money when the same time the sale takes place.

When do we send payment?

Payment must be made before your shipment leaves our shipping facility.

Is candy returnable?

No it is not. All of our candy is guaranteed factory fresh.